FAQ
Frequently Asked Questions
- How long will my order take to ship?
Once your order has been processed, please allow 1-2 weeks for standard product shipment. Actual shipping times may vary depending on your location, product availability, and external factors such as customs processing.
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If I order online, can I pick it up in the store?
No, at this time, we do not offer in-store pickup. All orders are shipped to the provided shipping address.
- How do I determine my size?
For accurate sizing information, please refer to our size chart available on each product page. If you have specific questions about sizing, feel free to reach out to our customer support team at guybensonsales@gmail.com.
- Can I return or exchange items?
Yes, we accept returns and exchanges within 30 days of the purchase date. Please visit our Returns & Exchanges page for detailed instructions and eligibility criteria.
- How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier's tracking portal.
- What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. You can find the complete list during the checkout process. In store payments may vary.
- Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary by location. Please review our Shipping Policy for more information.
- Can I modify or cancel my order after placing it?
If you need to modify an address, a size or color of the item you purchased, please contact the store at 929-333-9666 on monday and tuesday 12pm-7pm or email:guybensonsales@gmail.com. with any modifications you need to make. As long as the item has not yet shipped, we can modify your order.
- How can I contact customer support?
For any inquiries or assistance, please contact our customer support team at 929-333-9666 or email: guybensonsales@gmail.com. We are here to help and respond to inquiries within 24 hours.
- What happens if I do not receive my package?
If you do not receive your package or it is damaged upon arrival, please contact your shipping carrier immediately. Please see this link for lost or damaged packages with USPS shipping:
- Are there any upcoming promotions or discounts?
Stay tuned for the latest updates on promotions, discounts, and new releases by subscribing to our newsletter. You can also follow us on social media for exclusive announcements and offers.
- Do you collaborate with influencers or artists?
We are always open to collaborations with influencers and artists who align with our brand. If you're interested, please reach out to our marketing team at [marketing email].
If you have additional questions, feel free to contact us. We appreciate your support!
- Can I cancel my order?
Unfortunately, once your order is placed we are unable to cancel your order.